Refund Policy
Last updated October 9, 2026
Consentful has a free plan with no time limit, so you can try it on your site before paying. Because of that, payments are non-refundable — except where the law gives you a right to a refund.
Try before you buy
The Free plan runs a fully compliant banner on one site, forever, and preview and staging domains run the full Pro design free. Please test Consentful on your platform before buying a paid plan.
Our policy
- Subscriptions (monthly and yearly) are not refunded, in full or in part, including for unused time after you cancel. Cancelling stops the next renewal; you keep access until the end of the period you paid for.
- The Lifetime plan is a one-time purchase and is not refundable.
- We do not refund renewals you forgot to cancel, but you can cancel at any time before the renewal date.
When we will refund
We will always refund where the law requires it, and in these cases:
- you were charged twice for the same purchase, or charged after a cancellation took effect;
- a serious fault on our side stopped the paid features from working and we could not fix it within a reasonable time.
EU and UK customers
If you buy as a consumer in the EU or UK you normally have a 14-day right to withdraw from an online purchase. For digital services that start immediately, that right ends once you ask for the service to start and acknowledge losing the right — which you do at checkout when your license is activated straight away. If you have not activated your license and ask within 14 days, we will refund you.
How to ask
Email support@theplugins.co from your account email with your order number. Payments are processed by our merchant of record, Dodo Payments, and approved refunds go back to your original payment method, usually within 5–10 business days.